Bluestone Mortgages is a fast growing, dynamic, customer focussed, complex credit lender, focused on supporting disenfranchised customers to achieve their dreams of home ownership.  We are on a mission to become the best complex credit lender in the UK and we’re looking for people who are passionate about supporting customers. As well as people who are ambitious, creative and resourceful to help us grow and support an ever increasing demand for our products and services.

We balance technology with personable and empathic people to create a powerful force in the intermediary mortgage market, utilising a holistic approach to assessing our customers' circumstances to ensure we give credit where credit is due.

If you’re willing to roll up your sleeves, contribute to new ideas and believe anything is possible, you’re our kind of person!  

To provide excellence in customer service, contributing to the delivery of the Company's lending objectives by processing settlements in line with the Company's lending procedures and policies.

Key responsibilities

To action requests from customers, mortgage intermediaries, solicitors and the Lending Team which facilitate the processing of offered mortgage applications through to settlement in accordance with the Company's policies.

• Observe regulatory and ethical standards.
• Demonstrate adherence to policies and procedures.
• Deliver excellent customer service through attention to detail, problem solving and communication.
• Provide timely and accurate responses to telephone calls, emails and other communications for all post offer accounts.
• Liaising with Finance Department to ensure funds are available and are released on time.
• Chasing solicitors for the satisfaction of outstanding conditions and the completion of mortgages.
• Dealing with requests for amended offers.
• Working with the solicitor panel management firm to ensure excellent service is provided to all customers.
• Preparation of procuration fee payments for brokers.
• Liaising with the Servicing Team to ensure a smooth hand over of customers from the Lending Team.
• Approval of the release of funds in accordance with Delegated Lending Authority.
• Demonstrate compliance with the Company's policy and procedures.
• Operate in accordance with the regulatory requirements as applied by the Company's responsible lending and underwriting policies.
• Comply with the provisions of the Money Laundering Regulations 2007 (and any successors thereafter) and the Company's Financial Crime policies and procedures.
• Maintain adequate records in accordance with regulatory requirements for such matters as mortgage offers, funding approvals etc.
• Maintain current knowledge of all aspects of applicable regulations.
• Participate in training and continuing professional development (CPD).

Skills & Requirements

• Experience of the mortgage sector, from within an administrative function
• An understanding of legal conveyancing
• Knowledge of TCF
• Good knowledge of compliance procedures within the mortgage industry

Your Wellbeing – we take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include

• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Contributory pension scheme & death in service

Your lifestyle – it is important that you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Competitive Salary
• 26 day’s annual leave
• Pension
• Hybrid Working
• Offices in London and Sheffield
• Positive and supportive environment

Your contribution – We’re focused on rewarding those that go the extra mile in helping us achieve our goals

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done